OhmConnect
OhmConnect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OhmConnect reviews show a 1.6 star rating from 11 customer reviews with consumers mostly dissatisfied; rating distribution about 90% unfavorable and 10% positive. Some customers note OhmHours help the environment and occasional payouts.
Key Takeaways for Future Customers
- Expect low responsiveness from customer service; have account and membership details ready.
- Be prepared for device setup issues and delays with referral bonus or billing adjustments.
Negative Feedback / Risk Areas
- Frequent customer complaints about no human support and unreachable help desk.
- Billing and cancellation problems, wrong disconnections, and password/login failures.
Positive Feedback
Users appreciate the idea of the service, reported payouts, and environmental benefit during OhmHours.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OhmConnect reviews show a 1.6 star rating from 11 customer reviews with consumers mostly dissatisfied; rating distribution about 90% unfavorable and 10% positive. Some customers note OhmHours help the environment and occasional payouts.
Key Takeaways for Future Customers
- Expect low responsiveness from customer service; have account and membership details ready.
- Be prepared for device setup issues and delays with referral bonus or billing adjustments.
Negative Feedback / Risk Areas
- Frequent customer complaints about no human support and unreachable help desk.
- Billing and cancellation problems, wrong disconnections, and password/login failures.
Positive Feedback
Users appreciate the idea of the service, reported payouts, and environmental benefit during OhmHours.
Media from reviews
Humble, Texas
Cancel account
I cannot get ahold of anyone or find anything on their website to cancel my account. I no longer reside at the location of service that I needed.
- No customer service
Preferred solution: Cancel my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: New customer. Can not log into on connect. Tells me I am already registered but I have no password
Company fixed the issue and I have been provided with apology. Answered phone.
I became a customer through A company named MyUtilities. Apparently they registered my account but I cannot get a password. Help phone number ineffectual.
- No opinion as new customer until password issue is resolved
- Cannot reach help desk
Preferred solution: A response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not answer calls
Trying to get information about a rate increase and was not able to make any contact through the website and my phone call was not answered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Cancellation date
No response
I cancelled the service last year, but you set the cancellation to 12/31/2029. Please fix it as soon as possible. Thanks.
- Did not save a penny
Preferred solution: fix their mistake
Password
- - I attempted to log in.
- - A password reset service is claimed but unavailable.
- - I signed up from Edison during bill payment and I have no device.
T atemped to log in. One of the initial pages stated a service to assign a new password was available.
This is false.
I signed up from my Edison at the time of paying my current bill.
I have not seen any package with plug device. I do not have any device.
I tried to enter my network password, but this did not work either.
User's recommendation: Don’t sign up. Snafu will result.
Online health did not call
- - Appointment booked two days in advance; no call at the time.
- - Promised callback; never happened, and the website doesn't answer basic questions.
I called Om and made an appointment for two days in advance. They did not call at the appointed time referred to just answer in their website.
Just answer. Promised to call me back in a short while with an expert.
It is never happened.
Very frustrating. Om website does not even answer basic questions.
Preferred solution: Phone call with set up advice.
User's recommendation: Don’t bother to get a free ohm plug. If it doesn’t work immediately, there is no one to help. A waste of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPay bill
Nothing. I have been sick taking physical therapy and I forgot about the electric bill I need to pay it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot understanding the full details to save energy
- - Frustrated by lack of clear help to set up an energy-saving plan.
- - Need guidance on devices to unplug during the 5-7pm savings period.
I cannot get anyone to help me understand and set up my energy saving strategy and what devices and or appliances i must not use or actually unplug from outlets to help save the companys scheduled Ohm savings period which is usually between 5-7pm
It all feels very happenchance and disorganized. Most frustrating. We are a household that cannot become ultra modern due to the age of the building; however, I know there are actions that still can be taken to save on energy and lessen the load on the electric grid!
- Idea of service
- No customer service
Preferred solution: To connect to a live human being for guidance!!!!!
User's recommendation: I recommend that you initially get a hold of a live human being, NOT AI, before you jump into this program/service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel / Close bbbaccount
- - I was in OhmHours.
- - I moved after husband's death on June 27, 2023.
- - Please cancel my account and confirm by email.
I was a vivid participant of the OhmHours, but due to my husband's (Srini Nageshwar) death on june 27, 2023 i had to move and cannot participate anymore. Therefore pls cancel our account and pls confirm via emailbbb. TNX
_____
Srini
ibloching@***.com
(408) 348-****
User's recommendation: I highly recommend to participate in any ohm-hours. It is helpful for our environment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salinas, California
I can't connect my device to my phone
Unable to connect my ohm plug to the wifi on my phone.i keep following the instructions and retry over and over but still unable to find device.
- Pays out
- Wifi connection wierd ghz stuff
Preferred solution: Full refund
Santa Barbara, California
Not understanding the full details to save energy
- - I want to speak with a real person, not AI.
- - Second complaint today; I doubt it went through.
- - Communicating energy systems on an iPhone is difficult.
I need to speak with a real live person NOT AI!
This is the second time to file a complaint today as i doubt it went through. Communicating about energy systems on an iphone is close to absurd. There are questions as to why and how we fail to save our energy systems hen we are making the efforts we understand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill have not spoke with anyone and haven't received my referral bonus yet however my referral per recipient received hers
- - Waiting 2 months for a referral bonus.
- - They say my friend is revoking her Edison data access, and she isn't; we've given permission repeatedly.
MY status is still unpaid referral bonus
I've been waiting too long for my referral bonus I've been waiting for 2 months and they keep saying that my friend is revoking her Edison from getting data and she's not we've given them permission over and over and over again so now I feel like the
Preferred solution: My $50 bonus for my referral
User's recommendation: Call people back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt was a machine and not a human and telling me where to go and talk to somebody via email which that's not what I want to do
- - Prefers talking to a human over email.
- - I'm calling because I have questions that can't be answered by email, and talking to someone is easier.
Because I rather talk to a human and not through email with a human I'm personable and that's why I'm calling because I have a couple questions that can't be answered an email as easily as actually talking to someone
User's recommendation: Have a department dedicated for calls coming in for those that don't want to spend time waiting for an email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisconnection of service at wrong address
- - Disconnected at 1444 Cape Cod Dr, not 1445; ESID/meter not checked.
- - Restoration on 7/31/2023 after phone contact with Oncor and Rhythm; losses $2,000.
On around or around June 26/28, 2023, You contact Rhythm and Oncor Electric and ask that service be disconnected for 1444 Cape cod dr, Dallas, tx. Instead of 1445 Cape cod dr, Dallas, Tx Without Checking your system the for the correct Esid/Meter number to make sure you had the right address for the person you had service with.
At that Time I was out of state/country and didn't notice it until I checked my Security cameras/alarm system. I contacted Oncor and Rhythm and was able to service restored on monday 7/31/2023 by Phone something you should have done when you found that you had made mistake in cutting service at the wrong address. !! It is what it is, But I lost a lot of food A freezer and Refrigerator freezer in the garage area plus a refrigerator freezer in the house.
Aquarium Fish etc plus clean up fees. I feel you owe me for my losses which is around $2,000.00 dollars.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp connecting to coned
I need help connecting to OHM. Please help me to connect with ohm, ive been trying to no availalright. Thank you.
Preferred solution: Price reduction
User's recommendation: Make easier
Failed plugs
Failed plugs no support or response why is there no human contact of any kind this sucks and they want referrals
Preferred solution: tech support
Companies Similar to OhmConnect
BeerMoney co
The Money Manual
InboxDollars
“I don't have the phone number anymore that I had when I signed up, therefore I can't redeem my gift...“
PrizeRebel
“Number 1-62*-***-**** is not a valid number. Theres no way to delete account. Email doesnt work either.“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Have you contacted the public utilities commission or other high up regulators? Unfortunately, entering through the supplicants' door doesn't work wirth these folks, but what does work is small claims suits and also having things which they can't ingore come down upon their heads from above, like those regulatory agencies. Keep 'em hopping!